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Submitting one of our forms here is the best way to get your issue resolved quickly.

I have been scammed

If you have to report a fraud incident involving bunq.

Start report

I want to report phishing

If you want to let us know about suspicious activity.

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My account has been hacked

If you’ve lost access and suspect malicious intent.

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I have a formal complaint

If you're not satisfied with the help we've provided.

Start report

Have a different issue?

Our support team is available 24/7 to offer you a helping hand!

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About you

About the transaction

About the fraudster

About the issue

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About you

About the potential fraudster

About the issue

Max. file size is 10 MB
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Max. file size is 10 MB
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About you

About the situation

About the issue

Max. file size is 10 MB
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Max. file size is 10 MB
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About you

About the situation

You can only submit a formal complaint if you've already contacted our support first and are dissatisfied by the outcome. Please reach out to our support and we'd be happy to help you!

We kindly ask you to wait a little longer, our support team is doing the best they can to reply to you as soon as possible. If the issue is time-sensitive, try opening an SOS ticket through the app.

About the issue

If you have any supporting documents, please upload a ZIP folder here. Think of screenshots, receipts, emails or anything else.
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