24/7 SOS Hotline
Call us from inside the app on an encrypted voice line. bunq will never call you. You can always call us, 24/7, when you need to stay safe.
Built to keep your money yours
A full European banking license, help around the clock, and technology working quietly in the background. So your money stays where it belongs: with you.
Built to keep your money yours
A full European banking license, help around the clock, and technology working quietly in the background. So your money stays where it belongs: with you.
Built to keep your money yours
A full European banking license, help around the clock, and technology working quietly in the background. So your money stays where it belongs: with you.
Fully licensed bankDeposits protected up to €100,00024/7 support in your language
Fully licensed bankDeposits protected up to €100,00024/7 support in your language
Fully licensed bankDeposits protected up to €100,00024/7 support in your language
Built to stop fraud before it reaches you
Our systems watch for trouble around the clock. When you need help, it is always a tap away.
Control
Something feel off? Freeze your card or your whole account in under a minute, right from the app—and unfreeze just as fast when you're sure.
IBAN Name Check
Know your money's going to the right person. We match the recipient's name to their account before any transfer leaves.
Safety Shield
Get 24 hours to review any payment that looks unusual—before it goes through
Remote-access detection
We can spot screen-sharing and remote-control apps during a session, and step in before they do harm.
Finn
Finn is here 24/7, wherever you are. Need a second set of eyes? Our guides step in.
Built to stop fraud before it reaches you
Our systems watch for trouble around the clock. When you need help, it is always a tap away.
24/7 SOS Hotline
Call us from inside the app on an encrypted voice line. bunq will never call you. You can always call us, 24/7, when you need to stay safe.
Control
Something feel off? Freeze your card or your whole account in under a minute, right from the app—and unfreeze just as fast when you're sure.
IBAN Name Check
Know your money's going to the right person. We match the recipient's name to their account before any transfer leaves.
Safety Shield
Get 24 hours to review any payment that looks unusual—before it goes through
Remote-access detection
We can spot screen-sharing and remote-control apps during a session, and step in before they do harm.
Finn
Finn is here 24/7, wherever you are. Need a second set of eyes? Our guides step in.
Built to stop fraud before it reaches you
Our systems watch for trouble around the clock. When you need help, it is always a tap away.
24/7 SOS Hotline
Call us from inside the app on an encrypted voice line. bunq will never call you. You can always call us, 24/7, when you need to stay safe.
Control
Something feel off? Freeze your card or your whole account in under a minute, right from the app—and unfreeze just as fast when you're sure.
IBAN Name Check
Know your money's going to the right person. We match the recipient's name to their account before any transfer leaves.
Safety Shield
Get 24 hours to review any payment that looks unusual—before it goes through
Remote-access detection
We can spot screen-sharing and remote-control apps during a session, and step in before they do harm.
Finn
Finn is here 24/7, wherever you are. Need a second set of eyes? Our guides step in.
Account support stays in the app
Fraudsters may call, text, or email pretending to be us. bunq will never ask for your login details, security code, or full card information. For account support, use the bunq app and our secure in-app chat.
Account support stays in the app
Fraudsters may call, text, or email pretending to be us. bunq will never ask for your login details, security code, or full card information. For account support, use the bunq app and our secure in-app chat.
Account support stays in the app
Fraudsters may call, text, or email pretending to be us. bunq will never ask for your login details, security code, or full card information. For account support, use the bunq app and our secure in-app chat.
Control your security
Manage your money with security tools built into the bunq app. Get instant notifications, review sensitive actions, control your cards, and spot anything unusual faster.
Control your security
Manage your money with security tools built into the bunq app. Get instant notifications, review sensitive actions, control your cards, and spot anything unusual faster.
Control your security
Manage your money with security tools built into the bunq app. Get instant notifications, review sensitive actions, control your cards, and spot anything unusual faster.
Safety Mode
If we detect unusual activity on your account, we may temporarily limit outgoing payments to help protect your funds. You can still use your account for everyday spending while we check what’s going on.
Safety Mode
If we detect unusual activity on your account, we may temporarily limit outgoing payments to help protect your funds. You can still use your account for everyday spending while we check what’s going on.
Safety Mode
If we detect unusual activity on your account, we may temporarily limit outgoing payments to help protect your funds. You can still use your account for everyday spending while we check what’s going on.
Whatever the moment, there's a next step
Need to freeze a card?
Freeze your card in the app, then message us. We'll take it from there.
Payment didn't go through?
Open the payment in the app to see what is holding it.
Transfer hasn't arrived?
Open a chat in the app and we'll trace it with you.
Account under review?
Reviews keep the bank safe for everyone. Open the app for the next step, and we'll tell you what we need from you.
Whatever the moment, there's a next step
Need to freeze a card?
Freeze your card in the app, then message us. We'll take it from there.
Payment didn't go through?
Open the payment in the app to see what is holding it.
Transfer hasn't arrived?
Open a chat in the app and we'll trace it with you.
Account under review?
Reviews keep the bank safe for everyone. Open the app for the next step, and we'll tell you what we need from you.
Whatever the moment, there's a next step
Need to freeze a card?
Freeze your card in the app, then message us. We'll take it from there.
Payment didn't go through?
Open the payment in the app to see what is holding it.
Transfer hasn't arrived?
Open a chat in the app and we'll trace it with you.
Account under review?
Reviews keep the bank safe for everyone. Open the app for the next step, and we'll tell you what we need from you.
How it plays out in real life
Stranded on a weekend away
A trip to Belgium, an account locked after some unusual activity. A quick message, an identity check — back in within minutes, trip uninterrupted.
A scam caught in time
After a phishing attempt, one call to the SOS Hotline. The account was secured the same day, and the team worked through recovery from there.
A glitch, put right
A payment-provider bug charged a card fee by mistake. Once we traced it, we fixed it—and refunded the fee.
How it plays out in real life
Stranded on a weekend away
A trip to Belgium, an account locked after some unusual activity. A quick message, an identity check — back in within minutes, trip uninterrupted.
A scam caught in time
After a phishing attempt, one call to the SOS Hotline. The account was secured the same day, and the team worked through recovery from there.
A glitch, put right
A payment-provider bug charged a card fee by mistake. Once we traced it, we fixed it—and refunded the fee.
How it plays out in real life
Stranded on a weekend away
A trip to Belgium, an account locked after some unusual activity. A quick message, an identity check — back in within minutes, trip uninterrupted.
A scam caught in time
After a phishing attempt, one call to the SOS Hotline. The account was secured the same day, and the team worked through recovery from there.
A glitch, put right
A payment-provider bug charged a card fee by mistake. Once we traced it, we fixed it—and refunded the fee.
A short pause that protects your money
bunq is built to be fast. When a payment looks off, we may hold it, double-check the name, or ask you to confirm it's you. A short pause now is better than chasing a payment later.
A short pause that protects your money
bunq is built to be fast. When a payment looks off, we may hold it, double-check the name, or ask you to confirm it's you. A short pause now is better than chasing a payment later.
A short pause that protects your money
bunq is built to be fast. When a payment looks off, we may hold it, double-check the name, or ask you to confirm it's you. A short pause now is better than chasing a payment later.
Straight answers to the questions we hear most
As a licensed bank, we watch for unusual activity. If something doesn’t fit, we may pause the account while we look. Check the app for what we need from you. We share as much as the rules allow.
When an account closes there’s a review period before the remaining balance is released—a step we’re legally required to take. Once it’s over, you can withdraw your money to another bank account, and we’ll email you exactly how.
Sometimes we need to understand the source of a payment—a legal requirement for every bank, not just bunq. The quickest way through is to send what we ask for, like a payslip or a statement. We’ll always try to make it painless.
bunq is a licensed European bank. Protection runs in the app: freeze, Safety Shield, IBAN Name Check, and Safety Mode. For help, chat in the app or use the 24/7 SOS Hotline. bunq will never call you.
Straight answers to the questions we hear most
As a licensed bank, we watch for unusual activity. If something doesn’t fit, we may pause the account while we look. Check the app for what we need from you. We share as much as the rules allow.
When an account closes there’s a review period before the remaining balance is released—a step we’re legally required to take. Once it’s over, you can withdraw your money to another bank account, and we’ll email you exactly how.
Sometimes we need to understand the source of a payment—a legal requirement for every bank, not just bunq. The quickest way through is to send what we ask for, like a payslip or a statement. We’ll always try to make it painless.
bunq is a licensed European bank. Protection runs in the app: freeze, Safety Shield, IBAN Name Check, and Safety Mode. For help, chat in the app or use the 24/7 SOS Hotline. bunq will never call you.
Straight answers to the questions we hear most
As a licensed bank, we watch for unusual activity. If something doesn’t fit, we may pause the account while we look. Check the app for what we need from you. We share as much as the rules allow.
When an account closes there’s a review period before the remaining balance is released—a step we’re legally required to take. Once it’s over, you can withdraw your money to another bank account, and we’ll email you exactly how.
Sometimes we need to understand the source of a payment—a legal requirement for every bank, not just bunq. The quickest way through is to send what we ask for, like a payslip or a statement. We’ll always try to make it painless.
bunq is a licensed European bank. Protection runs in the app: freeze, Safety Shield, IBAN Name Check, and Safety Mode. For help, chat in the app or use the 24/7 SOS Hotline. bunq will never call you.
You can always reach us
Chat in the app, or call the 24/7 SOS Hotline from inside bunq. We will never call you.
You can always reach us
Chat in the app, or call the 24/7 SOS Hotline from inside bunq. We will never call you.
You can always reach us
Chat in the app, or call the 24/7 SOS Hotline from inside bunq. We will never call you.
Report something
Use the right form so our team can help as quickly as possible.
Report fraud
Tell us about a fraudulent payment or scam attempt.
Report phishing
Forward or report a suspicious email, text, or site.
Report a hack
If you think your account was compromised, report it here.
Report a vulnerability
Found a security issue in bunq? Follow our responsible disclosure process.
Report something
Use the right form so our team can help as quickly as possible.
Report fraud
Tell us about a fraudulent payment or scam attempt.
Report phishing
Forward or report a suspicious email, text, or site.
Report a hack
If you think your account was compromised, report it here.
Report a vulnerability
Found a security issue in bunq? Follow our responsible disclosure process.
Report something
Use the right form so our team can help as quickly as possible.
Report fraud
Tell us about a fraudulent payment or scam attempt.
Report phishing
Forward or report a suspicious email, text, or site.
Report a hack
If you think your account was compromised, report it here.
Report a vulnerability
Found a security issue in bunq? Follow our responsible disclosure process.
