SOS Hotline
In an emergency, reach a bunq specialist in seconds. No queues, no loops — a real person when every minute counts.
Built to make life easy. On your side when it matters.
A full European banking licence, real people ready around the clock, and technology working quietly in the background — all so your money stays exactly where it belongs. With you.
Built to make life easy. On your side when it matters.
A full European banking licence, real people ready around the clock, and technology working quietly in the background — all so your money stays exactly where it belongs. With you.
Built to make life easy. On your side when it matters.
A full European banking licence, real people ready around the clock, and technology working quietly in the background — all so your money stays exactly where it belongs. With you.
Fully licensed bankDeposits protected up to €100,00024/7 support in your language
Fully licensed bankDeposits protected up to €100,00024/7 support in your language
Fully licensed bankDeposits protected up to €100,00024/7 support in your language
Most fraud never reaches you
Our systems watch for trouble around the clock — and when something needs a human, one is always a tap away.
Control
Something feel off? Freeze your card or your whole account in under a minute, right from the app — and unfreeze just as fast when you're sure.
Safety Shield
If a payment looks unusual, we pause it for 24 hours. That pause is your chance to stop a scam before the money's gone for good.
IBAN Name Check
Before your money moves, we check the recipient's name matches the account. If it doesn't, we'll flag it so you can look twice.
Remote-access detection
We can spot screen-sharing and remote-control apps running during a session — a favourite scammer trick — and step in before they do harm.
Finn
bunq's AI assistant answers your questions the moment you ask, day or night. Need a person? A human guide is always one tap behind Finn.
Most fraud never reaches you
Our systems watch for trouble around the clock — and when something needs a human, one is always a tap away.
SOS Hotline
In an emergency, reach a bunq specialist in seconds. No queues, no loops — a real person when every minute counts.
Control
Something feel off? Freeze your card or your whole account in under a minute, right from the app — and unfreeze just as fast when you're sure.
Safety Shield
If a payment looks unusual, we pause it for 24 hours. That pause is your chance to stop a scam before the money's gone for good.
IBAN Name Check
Before your money moves, we check the recipient's name matches the account. If it doesn't, we'll flag it so you can look twice.
Remote-access detection
We can spot screen-sharing and remote-control apps running during a session — a favourite scammer trick — and step in before they do harm.
Finn
bunq's AI assistant answers your questions the moment you ask, day or night. Need a person? A human guide is always one tap behind Finn.
Most fraud never reaches you
Our systems watch for trouble around the clock — and when something needs a human, one is always a tap away.
SOS Hotline
In an emergency, reach a bunq specialist in seconds. No queues, no loops — a real person when every minute counts.
Control
Something feel off? Freeze your card or your whole account in under a minute, right from the app — and unfreeze just as fast when you're sure.
Safety Shield
If a payment looks unusual, we pause it for 24 hours. That pause is your chance to stop a scam before the money's gone for good.
IBAN Name Check
Before your money moves, we check the recipient's name matches the account. If it doesn't, we'll flag it so you can look twice.
Remote-access detection
We can spot screen-sharing and remote-control apps running during a session — a favourite scammer trick — and step in before they do harm.
Finn
bunq's AI assistant answers your questions the moment you ask, day or night. Need a person? A human guide is always one tap behind Finn.
Whatever the moment, there's a next step
Think you've been scammed?
Freeze your card in the app right now — then message us. We'll guide you through exactly what happens next.
Payment didn't go through?
There's always a reason, and usually a quick fix. Tap the payment to see what's going on.
Transfer hasn't arrived?
We can see every step of its journey — reach out and we'll trace it with you.
Account under review?
It's how we keep everyone safe — we'll tell you what we can, as soon as we can.
Whatever the moment, there's a next step
Think you've been scammed?
Freeze your card in the app right now — then message us. We'll guide you through exactly what happens next.
Payment didn't go through?
There's always a reason, and usually a quick fix. Tap the payment to see what's going on.
Transfer hasn't arrived?
We can see every step of its journey — reach out and we'll trace it with you.
Account under review?
It's how we keep everyone safe — we'll tell you what we can, as soon as we can.
Whatever the moment, there's a next step
Think you've been scammed?
Freeze your card in the app right now — then message us. We'll guide you through exactly what happens next.
Payment didn't go through?
There's always a reason, and usually a quick fix. Tap the payment to see what's going on.
Transfer hasn't arrived?
We can see every step of its journey — reach out and we'll trace it with you.
Account under review?
It's how we keep everyone safe — we'll tell you what we can, as soon as we can.
How it plays out in real life
Stranded on a weekend away
A trip to Belgium, an account locked after some unusual activity. A quick message, an identity check — back in within minutes, trip uninterrupted.
A scam caught in time
After a phishing attempt, one call to the SOS Hotline. The account was secured the same day, and the team worked through recovery from there.
A glitch, put right
A payment-provider bug charged a card fee by mistake. Once we traced it, we fixed it — and refunded the fee.
How it plays out in real life
Stranded on a weekend away
A trip to Belgium, an account locked after some unusual activity. A quick message, an identity check — back in within minutes, trip uninterrupted.
A scam caught in time
After a phishing attempt, one call to the SOS Hotline. The account was secured the same day, and the team worked through recovery from there.
A glitch, put right
A payment-provider bug charged a card fee by mistake. Once we traced it, we fixed it — and refunded the fee.
How it plays out in real life
Stranded on a weekend away
A trip to Belgium, an account locked after some unusual activity. A quick message, an identity check — back in within minutes, trip uninterrupted.
A scam caught in time
After a phishing attempt, one call to the SOS Hotline. The account was secured the same day, and the team worked through recovery from there.
A glitch, put right
A payment-provider bug charged a card fee by mistake. Once we traced it, we fixed it — and refunded the fee.
A short pause that protects your money
bunq is built to be fast. When fraud is on the line, we may hold a payment, double-check a name, or ask you to confirm it's really you. A short pause now beats money you can't get back.
A short pause that protects your money
bunq is built to be fast. When fraud is on the line, we may hold a payment, double-check a name, or ask you to confirm it's really you. A short pause now beats money you can't get back.
A short pause that protects your money
bunq is built to be fast. When fraud is on the line, we may hold a payment, double-check a name, or ask you to confirm it's really you. A short pause now beats money you can't get back.
Straight answers to the questions we hear most
As a licensed bank, we’re required to watch for unusual activity. When something doesn’t fit the normal pattern, we may pause an account while we take a closer look. It’s never personal, and never without a reason — it’s how we keep the whole community safe. We’ll always tell you as much as the rules allow.
When an account closes there’s a review period before the remaining balance is released — a step we’re legally required to take. Once it’s over, you can withdraw your money to another bank account, and we’ll email you exactly how.
Sometimes we need to understand the source of a payment — a legal requirement for every bank, not just bunq. The quickest way through is to send what we ask for, like a payslip or a statement. We’ll always try to make it painless.
We think so — and we build for it. AI helps us catch fraud faster and answer you sooner. But the big decisions, the sensitive moments and the emergencies always have a human in them. Fast and safe aren’t opposites here.
Straight answers to the questions we hear most
As a licensed bank, we’re required to watch for unusual activity. When something doesn’t fit the normal pattern, we may pause an account while we take a closer look. It’s never personal, and never without a reason — it’s how we keep the whole community safe. We’ll always tell you as much as the rules allow.
When an account closes there’s a review period before the remaining balance is released — a step we’re legally required to take. Once it’s over, you can withdraw your money to another bank account, and we’ll email you exactly how.
Sometimes we need to understand the source of a payment — a legal requirement for every bank, not just bunq. The quickest way through is to send what we ask for, like a payslip or a statement. We’ll always try to make it painless.
We think so — and we build for it. AI helps us catch fraud faster and answer you sooner. But the big decisions, the sensitive moments and the emergencies always have a human in them. Fast and safe aren’t opposites here.
Straight answers to the questions we hear most
As a licensed bank, we’re required to watch for unusual activity. When something doesn’t fit the normal pattern, we may pause an account while we take a closer look. It’s never personal, and never without a reason — it’s how we keep the whole community safe. We’ll always tell you as much as the rules allow.
When an account closes there’s a review period before the remaining balance is released — a step we’re legally required to take. Once it’s over, you can withdraw your money to another bank account, and we’ll email you exactly how.
Sometimes we need to understand the source of a payment — a legal requirement for every bank, not just bunq. The quickest way through is to send what we ask for, like a payslip or a statement. We’ll always try to make it painless.
We think so — and we build for it. AI helps us catch fraud faster and answer you sooner. But the big decisions, the sensitive moments and the emergencies always have a human in them. Fast and safe aren’t opposites here.
Whatever happens, you can reach us
Real people, around the clock, in your language. Start a chat in the app, or use the SOS Hotline when it's urgent.
Whatever happens, you can reach us
Real people, around the clock, in your language. Start a chat in the app, or use the SOS Hotline when it's urgent.
Whatever happens, you can reach us
Real people, around the clock, in your language. Start a chat in the app, or use the SOS Hotline when it's urgent.
Report something
Use the right form so our team can help as quickly as possible.
Report fraud
Tell us about a fraudulent payment or scam attempt.
Report phishing
Forward or report a suspicious email, text, or site.
Report a hack
If you think your account was compromised, report it here.
Report a vulnerability
Found a security issue in bunq? Follow our responsible disclosure process.
Report something
Use the right form so our team can help as quickly as possible.
Report fraud
Tell us about a fraudulent payment or scam attempt.
Report phishing
Forward or report a suspicious email, text, or site.
Report a hack
If you think your account was compromised, report it here.
Report a vulnerability
Found a security issue in bunq? Follow our responsible disclosure process.
Report something
Use the right form so our team can help as quickly as possible.
Report fraud
Tell us about a fraudulent payment or scam attempt.
Report phishing
Forward or report a suspicious email, text, or site.
Report a hack
If you think your account was compromised, report it here.
Report a vulnerability
Found a security issue in bunq? Follow our responsible disclosure process.
