Upload documents during verification, or tap the pending event under Awaiting Events on your Profile if we request more later. You can also send attachments through Support in the app.
Get help when you need it
Reach bunq support by chat, directly from the app—available 24/7 in your language.
Get help when you need it
Reach bunq support by chat, directly from the app—available 24/7 in your language.
Get help when you need it
Reach bunq support by chat, directly from the app—available 24/7 in your language.
Chat with support 24/7
Ask a question in the app and get an answer in seconds. Support is available day and night in your language.
Chat with support 24/7
Ask a question in the app and get an answer in seconds. Support is available day and night in your language.
Chat with support 24/7
Ask a question in the app and get an answer in seconds. Support is available day and night in your language.
Get urgent help with SOS Support Chat
Share your issue via screen recording, voice message, or text and hear back from support within 10 minutes.
Get urgent help with SOS Support Chat
Share your issue via screen recording, voice message, or text and hear back from support within 10 minutes.
Get urgent help with SOS Support Chat
Share your issue via screen recording, voice message, or text and hear back from support within 10 minutes.
Use bunq in your language
Bank in one of 35 languages so you can read menus, notifications, and support replies in the language you know best.
Use bunq in your language
Bank in one of 35 languages so you can read menus, notifications, and support replies in the language you know best.
Use bunq in your language
Bank in one of 35 languages so you can read menus, notifications, and support replies in the language you know best.
Call the 24/7 SOS Hotline
bunq Core, Pro, and Elite users can speak with a bunq employee for emergencies. AI translates your conversations in real time if you need another language.
Call the 24/7 SOS Hotline
bunq Core, Pro, and Elite users can speak with a bunq employee for emergencies. AI translates your conversations in real time if you need another language.
Call the 24/7 SOS Hotline
bunq Core, Pro, and Elite users can speak with a bunq employee for emergencies. AI translates your conversations in real time if you need another language.
Choose your plan
Start simple. Upgrade when you need more savings, spending, and travel tools.
Choose your plan
Start simple. Upgrade when you need more savings, spending, and travel tools.
Choose your plan
Start simple. Upgrade when you need more savings, spending, and travel tools.
Support questions answered
How to contact bunq, open an account, and get help with documents.
No branch visit is needed. Opening a Personal Bank Account is fully online: download the bunq app, follow signup, and verify your identity with your phone and a supported ID.
Eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
We also use features like IBAN name checks, fraud monitoring, remote-access detection, and extra security warnings. See the help article for more on how we protect your account.
Yes, your money is safe with bunq. bunq operates under a full European banking license from De Nederlandsche Bank (DNB). Eligible deposits are covered by the Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
Yes. You can switch between bunq Free, bunq Core, bunq Pro, and bunq Elite anytime in the app. Your new plan usually starts when your current billing cycle ends (upgrades from Free start right away).
Open Profile → Support for 24/7 in-app chat. For urgent card or access issues, call the SOS line shown in the app (+31 20 808 3666). You can also email support@bunq.com from your linked address.
Support questions answered
How to contact bunq, open an account, and get help with documents.
Upload documents during verification, or tap the pending event under Awaiting Events on your Profile if we request more later. You can also send attachments through Support in the app.
No branch visit is needed. Opening a Personal Bank Account is fully online: download the bunq app, follow signup, and verify your identity with your phone and a supported ID.
Eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
We also use features like IBAN name checks, fraud monitoring, remote-access detection, and extra security warnings. See the help article for more on how we protect your account.
Yes, your money is safe with bunq. bunq operates under a full European banking license from De Nederlandsche Bank (DNB). Eligible deposits are covered by the Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
Yes. You can switch between bunq Free, bunq Core, bunq Pro, and bunq Elite anytime in the app. Your new plan usually starts when your current billing cycle ends (upgrades from Free start right away).
Open Profile → Support for 24/7 in-app chat. For urgent card or access issues, call the SOS line shown in the app (+31 20 808 3666). You can also email support@bunq.com from your linked address.
Support questions answered
How to contact bunq, open an account, and get help with documents.
Upload documents during verification, or tap the pending event under Awaiting Events on your Profile if we request more later. You can also send attachments through Support in the app.
No branch visit is needed. Opening a Personal Bank Account is fully online: download the bunq app, follow signup, and verify your identity with your phone and a supported ID.
Eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
We also use features like IBAN name checks, fraud monitoring, remote-access detection, and extra security warnings. See the help article for more on how we protect your account.
Yes, your money is safe with bunq. bunq operates under a full European banking license from De Nederlandsche Bank (DNB). Eligible deposits are covered by the Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
Yes. You can switch between bunq Free, bunq Core, bunq Pro, and bunq Elite anytime in the app. Your new plan usually starts when your current billing cycle ends (upgrades from Free start right away).
Open Profile → Support for 24/7 in-app chat. For urgent card or access issues, call the SOS line shown in the app (+31 20 808 3666). You can also email support@bunq.com from your linked address.
Open your Personal Account today
Get 24/7 support from day one with bunq.
Open your Personal Account today
Get 24/7 support from day one with bunq.
Open your Personal Account today
Get 24/7 support from day one with bunq.
Related articles
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Related articles
More guides on banking with bunq.
Related articles
More guides on banking with bunq.