Fraud Suspicion Information Sheet
Please note this PDF document is our legal source of truth.
1. Welcome
This document is here to guide you if you have fallen victim to a fraudster.
If you would like to know more about the common types of fraud and how to recognise them, please visit Recognize Fraud.
2. What to do if you fell victim?
First of all, DO NOT feel ashamed that this has happened to you. The person who tricked you should be ashamed of themselves and their behaviour.
Second, take all the measures you can to keep your money safe. Change the log-in codes for your banking-app immediately. If you feel like it’s necessary, you can always store your money safely in another account of your own, if you have access to that (so please do not comply with fraudsters instructions to transfer money to a “safe-keeping account”, with regard to the information about spoofing in the 'how to recognise fraud’ document).
Third, gather all the information you have. Take screenshots of conversations, websites, IBAN’s, etc. and report the scam to both your own bank, the fraudster’s bank, and the police.
We take your safety really serious, and always follow up immediately on
notifications by users, other banks and the police.
Do you want to report a fraudster? Please go to www.bunq.com/report.
1. Welcome
This document is here to guide you if you have fallen victim to a fraudster.
If you would like to know more about the common types of fraud and how to recognise them, please visit Recognize Fraud.
2. What to do if you fell victim?
First of all, DO NOT feel ashamed that this has happened to you. The person who tricked you should be ashamed of themselves and their behaviour.
Second, take all the measures you can to keep your money safe. Change the log-in codes for your banking-app immediately. If you feel like it’s necessary, you can always store your money safely in another account of your own, if you have access to that (so please do not comply with fraudsters instructions to transfer money to a “safe-keeping account”, with regard to the information about spoofing in the 'how to recognise fraud’ document).
Third, gather all the information you have. Take screenshots of conversations, websites, IBAN’s, etc. and report the scam to both your own bank, the fraudster’s bank, and the police.
We take your safety really serious, and always follow up immediately on
notifications by users, other banks and the police.
Do you want to report a fraudster? Please go to www.bunq.com/report.
Please note the downloadable PDF document at the top of this page is our legal source of truth.
Need more help?
If you ever have questions about legal matters, don't hesitate to get in touch with our support team. Our helpful guides are here to explain everything in plain language, so you know exactly what’s going on at all times.