External fraud
Report fraud involving someone who may be using bunq, even if you do not have a bunq account.
Report an Issue
Choose the report type that best matches what happened, then we’ll guide you to the right form.
Report an Issue
Choose the report type that best matches what happened, then we’ll guide you to the right form.
Report an Issue
Choose the report type that best matches what happened, then we’ll guide you to the right form.
Fraud on your account
Tell us if you see payments, card use, or account activity you do not recognize.
Hacked account
Let us know if you think someone has accessed your bunq account without permission.
Phishing message
Report a suspicious email, text, call, website, or social message pretending to be bunq.
Formal complaint
Share a complaint so the right team can review what happened and respond clearly.
Deceased user
Notify us about a deceased bunq user so we can guide you through the next steps with care.
External fraud
Report fraud involving someone who may be using bunq, even if you do not have a bunq account.
Fraud on your account
Tell us if you see payments, card use, or account activity you do not recognize.
Hacked account
Let us know if you think someone has accessed your bunq account without permission.
Phishing message
Report a suspicious email, text, call, website, or social message pretending to be bunq.
Formal complaint
Share a complaint so the right team can review what happened and respond clearly.
Deceased user
Notify us about a deceased bunq user so we can guide you through the next steps with care.
External fraud
Report fraud involving someone who may be using bunq, even if you do not have a bunq account.
Fraud on your account
Tell us if you see payments, card use, or account activity you do not recognize.
Hacked account
Let us know if you think someone has accessed your bunq account without permission.
Phishing message
Report a suspicious email, text, call, website, or social message pretending to be bunq.
Formal complaint
Share a complaint so the right team can review what happened and respond clearly.
Deceased user
Notify us about a deceased bunq user so we can guide you through the next steps with care.
Frequently Asked Questions
Find clear answers about contact report and where to go next.
Open Profile → Support in the bunq app for 24/7 chat. For urgent card or access issues, use the SOS line in the app. You can also email support@bunq.com from the address linked to your account.
Chargebacks don’t apply to bank transfers, iDEAL, Wise, B2B direct debits, or SWIFT. Card chargebacks also aren’t available for investment or crypto top-ups, e-money wallets, charity donations, or gambling merchants, contact the merchant directly in those cases.
For eligible bunq card payments, you can usually dispute within 90 to 120 calendar days of the transaction, depending on the reason. Open the payment in the app and tap Request a Chargeback if the option is shown.
The full chargeback process can take between 50 and 120 days, depending on your case. We’ll keep you updated as it progresses.
Frequently Asked Questions
Find clear answers about contact report and where to go next.
Open Profile → Support in the bunq app for 24/7 chat. For urgent card or access issues, use the SOS line in the app. You can also email support@bunq.com from the address linked to your account.
Chargebacks don’t apply to bank transfers, iDEAL, Wise, B2B direct debits, or SWIFT. Card chargebacks also aren’t available for investment or crypto top-ups, e-money wallets, charity donations, or gambling merchants, contact the merchant directly in those cases.
For eligible bunq card payments, you can usually dispute within 90 to 120 calendar days of the transaction, depending on the reason. Open the payment in the app and tap Request a Chargeback if the option is shown.
The full chargeback process can take between 50 and 120 days, depending on your case. We’ll keep you updated as it progresses.
Frequently Asked Questions
Find clear answers about contact report and where to go next.
Open Profile → Support in the bunq app for 24/7 chat. For urgent card or access issues, use the SOS line in the app. You can also email support@bunq.com from the address linked to your account.
Chargebacks don’t apply to bank transfers, iDEAL, Wise, B2B direct debits, or SWIFT. Card chargebacks also aren’t available for investment or crypto top-ups, e-money wallets, charity donations, or gambling merchants, contact the merchant directly in those cases.
For eligible bunq card payments, you can usually dispute within 90 to 120 calendar days of the transaction, depending on the reason. Open the payment in the app and tap Request a Chargeback if the option is shown.
The full chargeback process can take between 50 and 120 days, depending on your case. We’ll keep you updated as it progresses.
Need urgent help?
If your account or card may be at risk, open the bunq app and contact support as soon as possible.
Need urgent help?
If your account or card may be at risk, open the bunq app and contact support as soon as possible.
Need urgent help?
If your account or card may be at risk, open the bunq app and contact support as soon as possible.