Report a formal complaint

Use this form to formally lodge a complaint about any issues or concerns related to our services or customer experience. Whether it's regarding a specific transaction, support, or any other matter, your feedback helps us improve. We take all complaints seriously and strive to resolve them in a fair and timely manner.

If you're reporting a fraud case, please use the dedicated form instead.

Report fraud

About you

What's your full name?

What's your email address?

If you are a bunq user, please use the same email address you use to log in to your account.

What's your phone number?

What country is your address set to?

What is your home address?

What place are you currently in?

Reminder: Please make sure your language and region are set correctly so that we may collect all the information required to handle your report.

Select Language

English (Spain)

About the situation

When did this issue start?

Is this issue related to EVR?

EVR is the Dutch banking External Referral Register. In this register, all banks part of the PIFI are allowed to report and identify fraudulent persons. This means that once an individual is added to the register, they might have limited access to other banking or financial services in The Netherlands.

Yes

Is this issue related to stocks?

Our stock features are powered by Ginmon. If your complaint is related to these features, we'll forward your complaint directly to them so you can get the best possible help with your issue.

Yes

Is this issue related to a specific payment?

Please let us know if this complaint is about a payment issue, rather than customer service or another non-payment issue.

Yes

Which department handled the issue?

What happened?

Please describe what happened in as much detail as possible.

If you've filed a police report or have other document related to the complaint, please upload a copy of it here

Cannot Upload File: Please provide a valid email

Please complete your submission

I hereby declare that the subject of the complaint is not being dealt with through an administrative, arbitration or judicial procedure.

I hereby declare that I have truthfully answered the questions in this form.

The data you provide in this form is collected and processed by bunq within the EU data region and in compliance with relevant privacy laws and regulations.

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Discover bunq

Banking Plans

Features

Discover bunq

Banking Plans

Features

About Us

Help & Support