1. Introduction
At bunq, we’re proud to be the bank of The Free – building a world where banking is easy, inclusive, and open to everyone. Accessibility isn’t just a box we tick. It’s a continuous journey we’re committed to, ensuring that our products and services work for all people, regardless of ability, background, or device.
What does this accessibility statement cover? ️
This accessibility statement applies to bunq iOS (and iPadOS), Android, web.bunq.com and bunq.com - our mobile apps and web environment that introduces you to the world of bunq.
The statement shows where we stand with regards to the digital accessibility of bunq iOS iOS, Android, Web Apps and bunq.com as of the date and what is done to move forward
2. Key Actions on bunq iOS and Android App and web.bunq.com
bunq iOS is your first stop for discovering what bunq is all about. It’s where you can explore our values, use our products, and the many ways we work to make life easy for you.
Looking for something specific on bunq iOS? Here's how to find it fast:
Need legal documents? Go to the Account tab and tap on the Settings icon. Navigate to the About button, where you can access all the important docs, including a Cookie Statement, Terms and Conditions and others.
Open and manage your bunq account with ease
Open a Personal, Joint, Savings or Business Account by clicking the "+ Add" button on your home page. Select an account type, add necessary information and follow the flow.
Start trading Crypto and Stocks - all within your bank app
From your home page, go to the Crypto or Stocks tab and simply follow the flow.
3. Key Actions on bunq.com
bunq.com is your first stop for discovering what bunq is all about. It’s where you can explore our values, products, and the many ways we work to make life easy for you - without logging in or using the app.
Looking for something specific on bunq.com? Here's how to find it fast:
Want info about products or services?
Use the menu or search bar at the top of the page - choose Personal, Business or Company and follow the features you need, including options like Stocks and Crypto.Need legal documents or fine print?
Scroll to the bottom of the page. Under the Help section, you’ll find a link to our Legal Documentation.Ready to open or manage your bunq account?
Just head to web.bunq.com, bunq iOS or Android App log in (or sign up), and you’ll be guided through the process step-by-step.
4. How bunq iOS, Android, Web Apps and bunq.com meet accessibility guidelines
We’re happy to report:
bunq.com meets accessibility standards as of June 26, 2025.
And using bunq.com you can:
Zoom in and out with no problem;
Navigate using just your keyboard;
Use modern screen readers and voice recognition software;
Access legal documents in accessible PDF and/or HTML format.
As a result, using bunq iOS and Android App you can:
Increase the size of text and buttons using iOS and Android native accessibility features in your phone settings;
Navigate using just your on-screen keyboard;
Use modern screen readers and voice recognition software;
Access legal documents in accessible format.
As a result, using bunq Web App you can:
Zoom in and out with no problem;
Navigate using just your keyboard;
Use modern screen readers and voice recognition software;
Access legal documents in accessible format.
But we’re not stopping there.
5. How do we move forward for even better accessibility of bunq iOS, Android, Web Apps and bunq.com
We’ve also looked beyond bunq web environments, iOS and Android Apps.
Our user support experience (like tickets, emails, and our emergency phone line) were assessed too, to make sure they are just as accessible when things don’t go as planned.
In early Q3 2025 we expect to implement the fully accessible user support experience.
6. How we keep accessibility a part of everything we do
At bunq, accessibility isn’t an afterthought - it’s part of the design. That’s why we build with "accessibility by design" as our guiding principle. Every element of the App and web environments - content, code, and communication - is built with inclusiveness from the ground up.
Here’s how we keep accessibility alive over time:
Starting Q1 2026, we’ll perform annual internal audits to ensure both the technical side and the way we govern accessibility continue to meet high standards;
Continuous quality checks – We’re implementing Accessibility Quality Assurance Process to run ongoing automated accessibility scans. That way, we can spot and fix issues fast - before you ever notice them.
Our journey toward full accessibility is ongoing, and we're committed to improving with each step. We’re building a digital banking experience that works for everyone - and that means everyone.
7. Feedback
At bunq, we believe banking should work for everyone. That’s why your feedback matters - especially if something on bunq iOS, Android, web.bunq.com or bunq.com isn’t accessible to you. If you experience any barriers or accessibility issues:
Chat with us via the in-app support chat - our team is ready to listen and help.
Send us a quick message at support@bunq.com and let us know what’s not working.
Report a bug by simply making a screenshot in the iOS or Android app and following the flow.
We treat accessibility reports with care and urgency. Once you reach out, we’ll:
Review your feedback thoroughly.
Keep you updated on what we’re doing to fix it.
Get the accessibility issue resolved.
Together, we’ll make sure bunq stays easy to use for everyone, including you.
Footnotes
Digitaal Toegankelijk performed a full audit of bunq iOS, Android, and web environments App, in April 2025. Using sample checks, our partner identified where we could do better - especially around keyboard navigation, ARIA labels (used by screen readers), and voice over. Our iOS, Android and Web Dev Teams have since been working through these findings to improve user’s experience across the site.
We are experiencing a delay with the release of iOS and Android apps. We expect the accessibility fixes to be live at the latest of 30/07/2025.
