Table of contents

Table of contents

1. What are cookies? 

Cookies are small (text)files we send to your device when you use or visit our products, services, ads and websites. The files are stored on your device. Some of the cookies we use are essential for our services to work. We also collect some non-essential cookies to collect information for making reports and to help us improve our services. 

2. Why does bunq use cookies? 

We use cookies to: 

- provide basic functionalities of our products and services; 

- improve the usability of our products and services; 

- show you personalized ads across the web and analyze their effectiveness; ● learn more about the use of our products and services by conducting analyses for statistical, strategic and scientific purposes; and 

- manage customer relationships. 

We can combine the data gathered from cookies with other data we have about you, to learn more about your personal customer journey, your use of our products and services and to improve our (personalized) marketing as described in this Privacy & Cookie Statement. 

3. Google Analytics 

For bunq.me, bunq.to and together.bunq.com, we have configured Google Analytics in accordance with the guidelines for privacy friendly use from the Dutch Data Protection Authority (‘Handleiding privacyvriendelijk instellen van Google Analytics’). This means we’ve signed a data processing agreement with Google, anonymize IP-addresses and have disabled data sharing where possible. Additionally, Google allows you to opt-out for their analytics cookies via https://tools.google.com/dlpage/gaoptout. 

4. Hotjar Limited analytics 

We use Hotjar (St Julian’s Business Centre 3, Elia Zammit Street 1000, Malta, Europe) for gathering analytics and analyzing the use of our products and services. We have configured Hotjar for privacy friendly use, meaning we’ve signed a data processing agreement with Hotjar, anonymize IP-addresses and have disabled data sharing where possible. Hotjar honours ‘Do Not Track’ browser settings and additionally allows you to opt-out for their cookies via https://www.hotjar.com/legal/compliance/opt-out. 

5. Hubspot 

In order to gather analytics to analyze the use of our products and services, we use Hubspot (Hubspot Ireland Limited, Ground Floor, Two Dockland Central, Guild Street, Dublin, D01R8H7). We have signed a data processing agreement with Hubspot in order to guarantee it to be privacy friendly, and we have disabled data sharing where possible. In addition, check out Hubspot’s cookie policy for more information on how their cookies work and how to opt-out for their cookies https://legal.hubspot.com/cookie-policy. 

6. Taboola 

In order to gather analytics on the performance of our advertisements, we use Taboola (New York, 16 Madison Square West). Your personal data will be collected if you consent to cookies of the website where the bunq advertisement was placed or if you consent to bunq cookies. If you reject both cookies, no personal data will be collected. We have signed an agreement with Taboola to guarantee your privacy. No personal data will be transferred to any countries without first placing appropriate safeguards on privacy (Standard Contractual Clauses, Adequacy Decisions, Data Privacy Framework Certification, etc.). For more information on Taboola, please refer to its privacy statement here: https://www.taboola.com/policies/privacy-policy. 

7. How can I block and delete cookies? 

In addition to the measures as described in this statement, if you can easily block and remove all cookies on your device via the privacy settings of your web browser. 

If you want to prevent new cookies from being placed on your device, you can block the use of cookies via the privacy settings of your web browser. You can choose to block all cookies or only cookies from specific websites. Please note that blocking cookies will not automatically remove cookies that are already stored on your device. 

Please be aware that by blocking and/or deleting cookies, our websites (and possibly other websites) might not function properly. With every new session, new cookies will be placed unless you have blocked the use of cookies. 

We’re here to help

If you have any questions or need assistance with anything, we're always available to offer a helping hand.

We’re here to help

If you have any questions or need assistance with anything, we're always available to offer a helping hand.

We’re here to help

If you have any questions or need assistance with anything, we're always available to offer a helping hand.