legal

Here’s all the legal mumbo-jumbo concerning your bunq account. It may look like a lot, but the bottomline is simple: we promise to keep your money and data safe and accessible. In return, we expect that you use our apps and services in the way they’re meant to be used.

If you want to get in touch with us, in-app Support works best. If you don’t have access to Support, you can always send us an email at support@bunq.com.

your money is safe

Even if we go bankrupt, your money (up to €100,000.-, all your accounts combined) will still be yours. We’re insured under the Deposit Guarantee Scheme of the Dutch National Bank (DNB). You can read more on their website or on this info sheet.

terms and conditions

bunq safely

We do our best to keep your money safe, but we'll need your help along the way.

  • Make sure your secret codes remain secret.
  • Don't let other people use your account.
  • Make sure your phone is protected.
  • Check your bank accounts every now and then. 
  • If there's ever a problem, get in touch with us immediately. 
  • If you receive e-mails or other messages from someone you're not sure is with bunq, get in touch. 

You can read more about safe banking on www.veiligbankieren.nl.

not happy?

We strive to give you the best possible service, so please let us know if we didn’t deliver. You can reach us via in-app Support or via support@bunq.com.

We take every complaint seriously. It’s our aim to solve your issue within 1 week, but it could take up to 6 weeks.

If you’re not satisfied with the way we handled your complaint, you can submit your complaint to the Klachteninstituut Financiële Dienstverlening (KiFid) within 3 months after going through our procedure. KiFiD is an independent organisation that handles complaints about financial products and services. You can read more on their website.

conflicts of interest policy

We put a lot of thought into the prevention of conflicts of interest.

responsible disclosure policy

Have you found a weak spot in our system? Get in touch with us and we'll solve it immediately.

corporate governance

We make sure bunq is managed responsibly and according to the rules.

privacy

We keep your data safe.

website

This website has terms too.

bunq is the trade name of bunq B.V. bunq B.V. is registered in the Business Register under number 54992060 and is supervised by the Autoriteit Financiële Markten (AFM) and De Nederlandsche Bank (DNB). You can find our license in the register on the DNB website. Our VAT number is NL851519945B01. Our address is Naritaweg 131-133, 1043 BS in Amsterdam.