Here’s all the legal mumbo-jumbo concerning your bunq account. It may look like a lot, but the bottomline is simple: we promise to keep your money and data safe and accessible. In return, we expect that you use our apps and services in the way they’re meant to.
If you want to get in touch with us, in-app Support works best. If you don’t have access to Support, you can always send us an e-mail.
Terms and conditions
We do our best to keep your money safe, but there are some things we can't do for you.
- Keep your secret codes secret.
- Don't let other people use your account.
- Make sure your phone is protected.
- Check your bank accounts every now and then.
- If there's ever a problem, get in touch with us immediately.
- If you receive e-mails or other messages from someone you're not sure is with bunq, get in touch.
You can read more about safe banking in at www.veiligbankieren.nl.
We strive to give you the best possible service, so please let us know if we didn’t deliver. You can reach us via in-app Support or by e-mail.
We take every complaint seriously. It’s our aim to solve your issue within 1 week, but it could take up to 6 weeks.
If you’re not satisfied with the way we handled your complaint, you can submit your complaint to the Klachteninstituut Financiële Dienstverlening (KiFid) within 3 months after going through our procedure. KiFiD is an independent organisation that handles complaints about financial products and services. You can read more on their website.
Conflicts of Interest Policy
We put a lot of thought into the prevention of conflicts of interest.
Responsible disclosure policy
Have you found a weak spot in our system? Get in touch with us and we'll solve it immediately.
We make sure bunq is managed responsibly and according to the rules.