Report a formal complaint

Use this form to formally lodge a complaint about any issues or concerns related to our services or customer experience. Whether it's regarding a specific transaction, support, or any other matter, your feedback helps us improve. We take all complaints seriously and strive to resolve them in a fair and timely manner.

Reporting a fraud case? please use the dedicated form instead.

Do you want to request a refund? Click here!

Need to make a GDPR request, please check out our Privacy Policy.

If you want to speak to our support team, please check out this article.

About you

Reminder: Please make sure your language and region are set correctly so that we may collect all the information required to handle your report.

English (Ireland)

About the situation

The data you provide in this form is collected and processed by bunq, which may utilize AI for processing, within the EU data region and in compliance with relevant privacy laws and regulations.

We’re here to help

If there's no form for your situation, you have any questions or need assistance with anything else, we're always available to offer a helping hand.

See contact options

We’re here to help

If there's no form for your situation, you have any questions or need assistance with anything else, we're always available to offer a helping hand.

See contact options

We’re here to help

If there's no form for your situation, you have any questions or need assistance with anything else, we're always available to offer a helping hand.

See contact options