KYC (Know Your Customer) is the identity verification banks must perform before and while you use an account. It confirms you are who you say you are and helps keep the financial system safe from fraud and money laundering.

For you, KYC is usually a one-time setup plus occasional updates. It protects your account and is required by law for every licensed bank, including bunq.

What KYC involves

Typical steps include:

Confirming your name, date of birth, and address

Verifying a government ID (passport or national ID)

A short selfie or video check to match your face to your document

Questions about how you plan to use the account (source of funds, expected activity)

Most of this happens in the app in a few minutes. You may need to refresh documents when your ID expires or if regulations change.

Why KYC matters for you

KYC is not just paperwork. It reduces identity theft, blocks accounts opened in your name without consent, and helps banks spot suspicious activity early. Licensed EU banks follow strict anti-money laundering rules under regulators like De Nederlandsche Bank.

KYC at bunq

Open your Bank Account from your phone with guided verification. bunq uses bank-grade security described on our security page. Once verified, you can send payments, open Savings Accounts, and use secure banking features with confidence that your identity is protected.

Common questions

Why was my verification declined?Common reasons include blurry photos, expired ID, or mismatched details. Retry with good lighting and the same legal name shown on your document.

Will I need to verify again?

Yes, when your ID expires or if we need updated information to comply with regulation. The app will prompt you when action is required.