Formal Complaints Policy

Table of contents

Table of contents

Got a formal complaint?

We strive to give you the best possible service and we take your feedback seriously. If you wish to make a formal complaint, you can (i) email us at support@bunq.com with a subject line containing “Formal Complaint” or (ii) use our website form.

It’s our aim to solve your issue within 7 business days, but it could take up to 6 weeks from confirming we’ve received your complaint. You can also visit our Together topic on formal complaints.

If you’re not satisfied with the way we handled your complaint, you can submit your complaint to the Klachteninstituut Financiële Dienstverlening (Kifid) within 3 months after going through our procedure. Kifid is an independent organization that handles complaints about financial products and services. You can read more on their website, at www.kifid.nl.

We’re here to help

If you have any questions or need assistance with anything, we're always available to offer a helping hand.

We’re here to help

If you have any questions or need assistance with anything, we're always available to offer a helping hand.

We’re here to help

If you have any questions or need assistance with anything, we're always available to offer a helping hand.

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Open your account in just 5 minutes, directly from your phone.