Support Guide - Social Media

NO UNHAPPY USERS

NO TELEPHONES

NO CHATBOTS

 

SIMPLY HELPING OUR USERS ON SOCIAL MEDIA

This is you

  • you’re an empath, able to put yourself in the shoes of our users.
  • you understand the ins and outs of facebook, twitter & instagram support.
  • you’re friendly, have excellent communication skills and are a near-native english speaker.
  • you’ve got more than 1 year of social media support and are ready to get shit done at bunq.

This is how you'll contribute

  • handle all user queries that come in via facebook, twitter and instagram, in line with bunq’s TOV and communication style.
  • turn detractors into promoters with clear communication.
  • create and execute a long-term strategy for social support.
  • maintain and improve our approved social response database.
  • ensure quality, effectiveness and engagement for all Support interactions in our social channels.
  • escalate and coordinate questions to other departments when needed.

This is us

  • changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • a supporter of your learning, growth and fitness with a personal development budget and a fierce discount with OneFit.
  • we've got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
  • helping you stay flexible and free by working from either one of our offices, whether it's our OG bunqr in Amsterdam or our brand new office in Rotterdam. Oh and we’ve got your transport costs covered, even if you bike!
  • everyday we have fun, do good and work hard. Feel free to add a gif to your graph.
  • we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you're welcome at bunq.

Think we match?