Supervisor Customer Support

NO UNHAPPY USERS

NO DAY WITHOUT LISTENING

NO SCRIPTS

 

SIMPLY ENSURING OUR USERS GET THE BEST SUPPORT

This is you

  • you’re a process-minded empath who always tries to understand the needs of others.
  • you’re a natural born leader who guides and inspires people.
  • you’re not afraid to get your hands dirty just so you can align our processes with our users’ needs.
  • you are there to support the team during the week and cover the occasional weekend.
  • you’ve about 1-2 years of experience in a management/leadership role, are fluent in English (bonus points for other European languages) and ready to get shit done.

This is how you'll contribute

  • oversee a team of 10 support guides in our office in Sofia, while making sure we provide top quality support.
  • ensure guides perform at their best while meeting company goals and KPIs.
  • be the first point of contact/escalation for your team and help them resolve more complex issues of our users.
  • maintain and improve our processes proactively.

This is us

  • changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • a supporter of your learning, growth and fitness with a personal development budget and a fierce discount with OneFit.
  • we've got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
  • helping you stay flexible and free by working from either one of our offices, whether it's our OG bunqr in Amsterdam or our brand new office in Rotterdam. Oh and we’ve got your transport costs covered, even if you bike!
  • everyday we have fun, do good and work hard. Feel free to add a gif to your graph.
  • we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you're welcome at bunq.

Think we match?