Second Line Support - Amsterdam

NO ROBOTS

NO SCRIPTS

NO UNHAPPY USERS

 

SIMPLY ENSURING OUR USERS EXPERIENCE QUALITY SUPPORT

This is you

  • you’re an empath.
  • you’ve got a way with words and can easily read tricky situations.
  • you’re a natural born leader.
  • you’ve got between 1-3 years in support experience and a masters in getting shit done.

This is how you'll contribute

  • oversee 1st line support, ensuring quality of support
  • provide feedback and improvements to 1st liners.
  • investigate/troubleshoot more complex issues of our users.
  • manage support shifts and a multicultural/trans-international team.

This is us

  • changing the world of finance and banking, being part of a dedicated, international team making the Bank Of The Free what it is: the de facto innovator in Fintech.
  • a supporter of your learning, growth and fitness with a personal development budget and a fierce discount with OneFit.
  • we've got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
  • helping you save time every time as our bunqer is just a 2 minute walk from Amsterdam Sloterdijk Station, oh and we’ve got your transport costs covered; even if you bike!
  • everyday we have fun, do good and work hard. Feel free to add a gif to your graph.

Think we match?