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Amsterdam/Rotterdam
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Operations

Second Line Customer Support

Our challenge is to make sure that our users always get the best support in a timely manner. This is your chance to solve user problems with every single online ticket and ensure quality from our 1st liners. No telephone calls or robots involved.
Do you have what it takes to make a difference?
Test your bunq fit to start your application 🚀

Test your bunq fit

Before we talk about how you can make a difference in this role, we first want to help you find out if bunq is the environment for you to succeed.

What to expect from the tests
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Role specific skills

For you to be successful as a Second Line Customer Support, you need a couple of hard skills. Prove to us that you’ve got what it takes is by testing your skills.

It takes roughly 30 minutes and focuses on 3 areas:

  • Communication
  • Problem Solving
  • Attention to Detail

Skills we’re looking for:

  • being a near-native English speaker with excellent written communication skills
  • able to provide and ensure top quality support across the board
  • affinity for tech and troubleshooting more complex user issues and escalations from 1st line
  • comfortable with overseeing a multicultural/trans-international 1st line support team 
  • creating a feedback loop towards other teams to ensure we constantly improve

Your space to perform

We give you the space and the tools you need to succeed.

  • Salary and stock options that grow as you grow
  • Hybrid working possibilities that only get better with time
  • Work from any of our offices - we cover the transport costs, even if you cycle
  • We support your learning (€2.500 per year study budget), growth and fitness progress with a wellness program and a fierce discount with OneFit
  • A Macbook Pro to keep with you while you're with us
  • Fabulous in-house chefs cooking delicious lunches and dinners
  • Friday drinks and other celebrations - bunq style
  • We’re an equal opportunity employer. No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you’re welcome at bunq
Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to objectively determine if you’re a fit for bunq. If the results show that we’re a match on these fronts, we take it a step further and discuss role specific. Before we decide on making you an offer, you’ll get a chance to show us that you have what it takes on your Make A Difference day.

Click here for a full overview of the hiring process.

What to expect from the tests

To kick off  your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI).  If we match here, we’ll move on to the next test - this is related to your skills, and differs per role. You’ll find more info about this test and what’s expected in the job description.

Think we match?

Submit your request, take the test and let’s talk!
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