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Location
Sofia
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Operations

Proactive Support Specialist

NO MISSED OPPORTUNITIES

NO UNHAPPY USERS

NO TELEPHONES

SIMPLY PROACTIVELY TALKING ABOUT BUNQ WITH FRIENDS… EH USERS...

This is you

  • you’re an empath and can easily put yourself in the shoes of the users.
  • you’re goal driven and eat insights and data for breakfast.
  • you’ve used a CRM software in a previous customer facing role.
  • you’ve a near-native english speaker with more than 0,5 years of experience in customer service and ready to get shit done.

This is how you'll contribute

  • help bunq move the focus from reactive to more proactive support.
  • anticipate the needs or issues our users may have and help them reach their goals.
  • ensure we create a smooth experience for our new users so they need less guidance from support.
  • use the written word, emojis and gifs to make our users happy.
  • via online chat and email, you listen, investigate and pinpoint the source of the problem and fix it.

This is us

  • we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you’re welcome at bunq.
  • changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • a supporter of your learning, growth and fitness with a personal development budget, a wellness program and a fierce discount with OneFit.
  • we’ve got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
  • helping you stay flexible and free by working from either one of our offices, whether it’s our OG bunqr in Amsterdam or our brand new office in Rotterdam. Oh and we’ve got your transport costs covered, even if you bike!
  • everyday we have fun, do good and work hard. Feel free to add a gif to your graph.

This is us

  • we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you’re welcome at bunq.
  • changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • offering you a full-time permanent contract.
  • 25 vacation days per year so you can relax and recharge.
  • helping you stay social and healthy with a MultiSport card and a global wellness program along with a study budget to exercise your mind.
  • creating an awesome work environment with awesome people for our office in Sofia.
  • we have fun, do good and work hard. Feel free to add a gif to your graph.

Think we match?

Apply