SIMPLY GETTING DOWN AND DUTCH WITH USER ONBOARDING.
This is you
you're an empath that's always driven to deliver the best user experience.
you have a keen eye for detail and are the definition of proactive.
you know all the basics of KYC/CDD and speak native level Dutch.
you are available to work five morning or evening shifts during weekdays and weekends.
you have at least 6 months experience in a customer care role and a PhD in getting shit done.
This is how you'll contribute
onboard new bunq users fast and efficient, 24 hour max.
spot fraudsters and fraud indicators and collaborate with 2nd line onboarding.
assessment of dutch documents and improve our NL specific processes.
introduce innovative initiatives that improve bunq's conversion rate, quality assurance and handling time.
help reduce operational expenses by identifying bottle necks and automating solutions.
This is us
changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
a supporter of your learning, growth and fitness with a personal development budget and a fierce discount with OneFit.
we've got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
helping you stay flexible and free by working from either one of our offices, whether it's our OG bunqr in Amsterdam or our brand new office in Rotterdam. Oh and we’ve got your transport costs covered, even if you bike!
everyday we have fun, do good and work hard. Feel free to add a gif to your graph.