Head of Support

NO WAITING TIMES

NO LOST USERS

NO SCRIPTS

 

SIMPLY DRIVING AND THRIVING A USER SUPPORT MACHINE

This is you

  • you consistently think in solutions, not problems.
  • you’re a natural born leader who has grown and scaled multinational teams.
  • you’ve always been an empath, being able to put yourself in the shoes of users.
  • you’ve got around 8 years of experience in a support function and at least 4 years leading a support team.
  • you’re tech savvy and you feel at home in an engineering minded organisation.

This is how you'll contribute

  • take ownership over building and scaling/hiring an international support team.
  • oversee workforce planning, capacity management and quality control.
  • own performance reviews, training and continuously improve support performance based on each quarter’s KPI, OKRs and desired NPS.
  • work with journey leads to ensure all processes are efficient and effective.

This is us

  • changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • a supporter of your learning, growth and fitness with a personal development budget and a fierce discount with OneFit.
  • we've got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
  • helping you stay flexible and free by working from either one of our offices, whether it's our OG bunqr in Amsterdam or our brand new office in Rotterdam. Oh and we’ve got your transport costs covered, even if you bike!
  • everyday we have fun, do good and work hard. Feel free to add a gif to your graph.
  • we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you're welcome at bunq.

Think we match?