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Location
Amsterdam
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Operations

Head of Operations

SOLUTIONS NOT PROBLEMS

QUALITY SERVICE

HAPPY USERS

SIMPLY DRIVING AND THRIVING A HIGH-PERFORMING MACHINE

This is you

  • you’re an out-of-the-box thinker who always sees the big picture.  
  • you’re a natural born leader who has grown and scaled multinational teams.
  • you’ve always been an empath, being able to put yourself in the shoes of users.
  • you’re tech savvy and you feel at home in an engineering minded organisation.
  • you’ve got around 10 years of experience in Ops, 5 of which as a COO / MD / Head of Operations and are excited to really get shit done at bunq.

This is how you'll contribute

  • manage our ops teams: support, onboarding, compliance and payment ops.
  • recruit and inspire high-performing teams that deliver to their KPI’s and OKR’s.  
  • ensure efficient processes and operational excellence for our teams and users.
  • translate operational issues to concrete improvement objectives.
  • transform bunq into a low-friction, high-touch organization to increase customer satisfaction. 
  • create scalable solutions bringing us proactive instead of reactive operations.

This is us

  • we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you’re welcome at bunq.
  • changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • a supporter of your learning, growth and fitness with a personal development budget, a wellness program and a fierce discount with OneFit.
  • we’ve got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
  • helping you stay flexible and free by working from either one of our offices, whether it’s our OG bunqr in Amsterdam or our brand new office in Rotterdam. Oh and we’ve got your transport costs covered, even if you bike!
  • everyday we have fun, do good and work hard. Feel free to add a gif to your graph.

Think we match?

Apply