Customer Support Guide (Night Shifts)
NO UNHAPPY USERS
NO TELEPHONES
NO ROBOTS
SIMPLY TALKING ABOUT BUNQ WITH FRIENDS… EH USERS… AT NIGHT
This is you
- you see coworkers and users like your chosen family.
- you are a near-native English speaker (written and spoken).
- you are a night owl and are able to work predominantly night shifts, from 12AM to 9AM.
- you're located in Sofia and know how to get shit done, Bulgarian style.
This is how you'll contribute
- use the written word, emojis and gifs to make our users happy.
- via online chat and email, you listen, investigate and pinpoint the source of the problem and fix it.
- work in an international environment by coordinating with 2nd line support at bunq HQ.
- learn A-Z about bunq and grow your knowledge of the FinTech world.
This is us
- changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
- offering you a full-time permanent contract.
- 25 vacation days per year so you can relax and recharge.
- helping you stay social and healthy with loads of fun events, a MultiSport card and a global wellness program.
- creating an awesome work environment with awesome people for our office in Sofia.
- everyday we have fun, do good and work hard. Feel free to add a gif to your graph.
- we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you're welcome at bunq.