Customer Support Guide (Incl. Night Shifts)

NO UNHAPPY USERS

NO TELEPHONES

NO ROBOTS

 

SIMPLY TALKING ABOUT BUNQ WITH FRIENDS… EH USERS…SOMETIMES AT NIGHT

This is you

  • you see coworkers and users like your chosen family.
  • you are a near-native English speaker (written and spoken).
  • you are a night owl and are able to sometimes work dedicated night shifts, from 12AM to 9AM.
  • you're located in Sofia and know how to get shit done, Bulgarian style.

This is how you'll contribute

  • use the written word, emojis and gifs to make our users happy.
  • via online chat and email, you listen, investigate and pinpoint the source of the problem and fix it.
  • work in an international environment by coordinating with 2nd line support at bunq HQ.
  • learn A-Z about bunq and grow your knowledge of the FinTech world.

This is us

  • changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • a supporter of your learning, growth and fitness with a personal development budget and a fierce discount with OneFit.
  • we've got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
  • helping you stay flexible and free by working from either one of our offices, whether it's our OG bunqr in Amsterdam or our brand new office in Rotterdam. Oh and we’ve got your transport costs covered, even if you bike!
  • everyday we have fun, do good and work hard. Feel free to add a gif to your graph.
  • we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you're welcome at bunq.

Think we match?