Associate Team Lead

NO UNHAPPY USERS

NO DAY WITHOUT LISTENING

NO SCRIPTS

 

SIMPLY ENSURING OUR USERS GET THE BEST SUPPORT

This is you

  • you’re a process-minded empath who always tries to understand the needs of others.
  • you’re a natural born leader who guides and inspires people.
  • you’re not afraid to get your hands dirty just so you can align our processes with our users’ needs.
  • you are there to support the team during the week and cover the occasional weekend.
  • you’ve about 1-2 years of experience in a management/leadership role, are fluent in English (bonus points for other European languages) and ready to get shit done.

This is how you'll contribute

  • oversee a team of 10 support guides in our office in Sofia, while making sure we provide top quality support.
  • ensure guides perform at their best while meeting company goals and KPIs.
  • be the first point of contact/escalation for your team and help them resolve more complex issues of our users.
  • maintain and improve our processes proactively.

This is us

  • changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • offering you a full-time permanent contract.
  • 25 vacation days per year so you can relax and recharge.
  • helping you stay social and healthy with loads of fun events, a MultiSport card and a global wellness program.
  • creating an awesome work environment with awesome people for our office in Sofia.
  • everyday we have fun, do good and work hard. Feel free to add a gif to your graph.
  • we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you're welcome at bunq.

Think we match?