Hey, we have some cookies
By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

FAQs

What can we help you with?

How do you calculate my carbon footprint?

Whenever you make a payment using your bunq account, you get insights on the carbon footprint of your purchase. To calculate this carbon footprint, we consider the country in which you made the payment, the payment category (e.g. Groceries, Travel, Fashion), the merchant, and how much you spent. To give you the most accurate insights, our method draws from an enormous amount of statistical data. Of course, each and every transaction is unique and the carbon footprint you see in the app will not be 100% accurate. Instead it’s intended as a reliable estimate that helps you make informed decisions on how to live more sustainably.

Still need help? 🙋

Explore your options for getting assistance:

Chat with us 💬

We're here for you 24/7 through the support center in your app, or by email. Our guides speak your language and are always ready to help you make the most out of your bunq experience.

Contact us

Explore our forum 🤝

See how other users tackled similar issues, stay up-to-date on bugs, share suggestions and discuss your road to financial freedom with bunq community.

Visit Together