En bunq, nos encanta que compartas tus ideas, conocimiento y experiencias con nosotros. Por eso hemos construído una plataforma en la que tu voz será escuchada.
When will my card arrive?
Just ordered your new card 💳?
You will receive your new, pocket-sized rainbow within 10 workings days 🌈.
To ensure that you always have a card immediately handy, we recommend ordering multiple cards straight away to always have one ready-to-go 👍.
What is Connect and why should I use it?
Let’s say that you’re planning a trip around Europe with you friends and you’d like to have total control of your group's expenses. Or maybe you’re a bit tired of THAT roommate who’s never home and doesn’t want to contribute to your apartment's grocery bills.
Luckily Connect is here to help! 🙌
With Connect you can share a bank account with other bunqers. They’ll be able to view it, use it to make payments, top it up… even link their own debit cards to it!
When will my transfer or payment arrive?
Let's talk payments. More specifically, how long payments take to be processed ⏱.
SEPA payments 💶
Payments in Europe run through a system that works with batches and settlements. Every player has their own slots to send and collect money which is why payments do not arrive instantly. In fact, the system turns off at night and during the weekends 😨. Generally a payment arrives within a max of 1 working day.
The good thing is that the European Payment Council (EPC) announced that 600 banks across Europe will offer Instant Payment support, but only bunq and 20 other banks (including ABN AMRO) have already gone live...
Why do I need to fill in a Taxpayer Identification Number (TIN)?
In agreement with other countries to prevent fraud and tax evasion, the Dutch government shares citizens' tax information based on the Common Reporting Standard (CRS).
As a bank, we are legally required to ask new users where they are a tax resident and to provide us with their corresponding tax numbers. This applies to bunqers from all countries and you have 90 daysafter signup to provide this...