Formal Complaints Policy
Please note this PDF document is our legal source of truth.
Got a formal complaint?
We strive to give you the best possible service and we take your feedback seriously. If you wish to make a formal complaint, you can (i) email us at support@bunq.com with a subject line containing “Formal Complaint” or(ii) use our website form.
It’s our aim to solve your issue within 7 business days, but it could take up to 6 weeks from confirming we’ve received your complaint. You can also visit our Together topic on formal complaints.
If you’re not satisfied with the way we handled your complaint, you can submit your complaint to the Klachteninstituut FinanciëleDienstverlening (Kifid) within 3 months after going through our procedure. Kifid is an independent organization that handles complaints about financial products and services. You can read more on their website, at www.kifid.nl.
Got a formal complaint?
We strive to give you the best possible service and we take your feedback seriously. If you wish to make a formal complaint, you can (i) email us at support@bunq.com with a subject line containing “Formal Complaint” or(ii) use our website form.
It’s our aim to solve your issue within 7 business days, but it could take up to 6 weeks from confirming we’ve received your complaint. You can also visit our Together topic on formal complaints.
If you’re not satisfied with the way we handled your complaint, you can submit your complaint to the Klachteninstituut FinanciëleDienstverlening (Kifid) within 3 months after going through our procedure. Kifid is an independent organization that handles complaints about financial products and services. You can read more on their website, at www.kifid.nl.
Please note the downloadable PDF document at the top of this page is our legal source of truth.
Need more help?
If you ever have questions about legal matters, don't hesitate to get in touch with our support team. Our helpful guides are here to explain everything in plain language, so you know exactly what’s going on at all times.