Instantly resolve failed card payments

Made a card payment that didn't go through? No sweat, you can undo the payment with a tap in the app, and we'll take it from there. Leaving you with more time to focus on your business.


How does it work?

Step 1

To resolve a failed card payment, simply locate the payment you want to be refunded in the Events overview of your bunq app.


Step 2

Tap on 'Need help with this payment?'.


Step 3

Tap on 'I need a refund'.


Step 4

Read the handy information and tap 'Request a refund'.



Done! Your request has been submitted for approval. You can now check the status of your refund in the payment details screen. We'll keep this updated when new information about your request comes through.


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Sign up in 5 minutes for your free 1 month trial of bunq Premium. You only need your phone, address and ID.