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Refund Requests
Instantly resolve failed or incorrect card payments.
Made a card payment that didn't go through? No sweat. Simply request a refund with a tap in the app, and get back to doing what you love.
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How does it work?
Refund Requests are there for those annoying moments when you pay for something, it doesn’t work, but you get charged anyway. Simply request a refund from the bunq app and we’ll work to get your money back ASAP.
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24/7 Online Support
There’s always a member of our team ready and waiting to lend a hand. Head to the support section of the bunq app and we’ll be there to help.
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Using Refund Requests
- From the Home tab, choose the sub-account the payment was made from.
- Select the payment
- Tap on More
- Choose Request a Refund
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This benefit is available with:
Easy
Green
Green
Easy
Money
Money
Easy
Bank
Bank
Easy
Savings
Savings
Personal
€17.99/m
€8.99/m
€2.99/m
Free
Business
€22.99/m
€12.99/m
€6.99/m
Free
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