Discover
Refund Requests
Instantly resolve failed or incorrect card payments.
Made a card payment that didn't go through? No sweat. Simply request a refund with a tap in the app, and get back to doing what you love.
How does it work?
Refund Requests are there for those annoying moments when you pay for something, it doesn’t work, but you get charged anyway. Simply request a refund from the bunq app and we’ll work to get your money back ASAP.
24/7 Online Support
There’s always a member of our team ready and waiting to lend a hand. Head to the support section of the bunq app and we’ll be there to help.
Using Refund Requests
- Go to the Home tab
- Select the sub-account the payment was made from
- Find and open the payment
- Tap the More button
- Select Request a Refund
- Follow the instructions in the app
This benefit is available with:
Easy Green
Easy Money
Easy Bank
Easy Savings
Personal
€17.99/m
€8.99/m
€2.99/m
Free
Business
€22.99/m
€12.99/m
€6.99/m
Free
Start your 30-day free trial
Open your account in just 5 minutes, directly from your smartphone.
